Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.
OUR CULTURE…
At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.
WHY JOIN US?
Be part of a company creating dream spaces for customers
Attractive remuneration package
Employee Assistance Program (EAP)
Ongoing training and development opportunities
Exclusive employee discounts
Join the tile industry leader within the Wesfarmers/Bunnings Group
Dynamic, supportive, and successful teams
Job Description
THE ROLE...
We are looking for a skilled Customer Service Coordinator to join our Residential Sales team based in Rochedale, QLD.
As a key member of the team, you will be the primary point of contact for clients seeking assistance with products, orders, and deliveries, while also providing valuable support to our internal sales representatives. This role offers the opportunity to work closely with customers, builders, suppliers, and internal stakeholders to ensure projects run smoothly and customer expectations are exceeded.
Our ideal candidate is customer-focused, highly organised, and thrives in a fast-paced environment. If you're passionate about delivering exceptional service and enjoy working collaboratively to achieve great outcomes, we'd love to hear from you.
KEY RESPONSIBILITIES OF THE ROLE...
Liaising directly with builders via phone and email
Supporting the sales team with administrative duties to help achieve team objectives
Maintaining accurate client and project records
Data entry and database maintenance
Building and maintaining strong relationships with customers and suppliers
Supporting positive and productive internal team relationships
Managing customer orders, delivery schedules and stock allocations
Liaising with procurement, warehousing and logistics teams to ensure seamless project delivery
Resolving customer and site-related issues in a timely and professional manner
Providing exceptional customer service throughout the customer journey
Desired Skills and Experience
REQUIREMENTS OF THE ROLE...
A passion for delivering outstanding customer service
Strong organisational skills with the ability to manage multiple priorities simultaneously
A proactive, enthusiastic and team-focused approach
Professional communication and interpersonal skills
Exceptional verbal and written communication abilities
Strong problem-solving skills and initiative
High competency in Microsoft Office, particularly Excel
Experience in customer service, sales support or administrative roles
Previous experience within the building products, construction or home improvement industry is highly regarded but not essential
If this sounds like the right opportunity for you and you’re passionate about delivering exceptional customer service, we’d love for you to join the Beaumont Tiles team and help create dream spaces every day.
