Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.
OUR CULTURE…
At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.
WHY JOIN US?
Be part of a company creating dream spaces for customers
Attractive remuneration package
Employee Assistance Program (EAP)
Ongoing training and development opportunities
Exclusive employee discounts
Join the tile industry leader within the Wesfarmers/Bunnings Group
Dynamic, supportive, and successful teams
Job Description
THE ROLE...
We are looking for a skilled Customer Service Coordinator to join our Residential Sales team. Based in our state office in Pemulwuy, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.
Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience. If you have exceptional organisational skills and draw energy from being part of a dynamic team, we would like to meet you.
KEY RESPONSIBILITIES OF THE ROLE...
Liaising directly with Builders over phone & email
Supporting the sales force with general administrative duties to help reach the team’s objectives
Keep accurate client and job records
Data entry and database maintenance
Relationship management with both customers and suppliers
Maintain internal team relationships
Order management – maintaining accurate delivery dates and stock allocations
Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
Problem-solving any on-site issues that may arise and achieving timely resolutions
Desired Skills and Experience
REQUIREMENTS OF THE ROLE...
Be a customer service superstar!
Have high-level organisational skills and the ability to manage a number of projects at the same time
Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
Be confident, professional and have excellent interpersonal skills
Have exceptional verbal and written communication skills
Have strong problem-solving skills and a high level of initiative
Be highly competent in Excel and other Microsoft suite products
Previous experience in the building industry/ with building products is highly sought after but not essential
